

Diploma in IT Technical Support
Level 5 (NZQA Approved)
This programme prepares you to work in a range of entry-level support roles in an organisation, which may include employment in roles such as computer technician, service desk or technical support, or provide a pathway to further IT related study.
This programme provides a solid foundation for those interested in technical support and IT infrastructure. Through practical, hands-on learning, you’ll develop skills in installing, configuring, maintaining, and troubleshooting hardware, software, and networks. It equips you with transferable skills for entry-level tech support roles and prepares you for further study and industry certifications.

YOUR NEXT STEP
Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team, or independently with a broad level of supervision.
QUALIFICATION
Diploma in IT
Technical Support
120 Credits
COST
Domestic: $7670 + 150
Student Service Levy
DURATION
1 year full-time or
part-time equivalent
KEY DATE
February 2026
